Shipping & Returns
Shipping Policy
This policy explains how orders placed through the JohnAlbo online store are shipped.
1. Worldwide Shipping
We ship to selected destinations worldwide.
2. Delivery Time
The estimated delivery time is 5–25 business days. Remote areas and customs procedures may require additional time.
3. Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed on weekends or public holidays.
4. Tracking
A tracking number and carrier information will be sent to the email address provided by the customer once the order has been dispatched.
5. Customs & Duties
Customers are responsible for any customs duties, import taxes, or other local charges that may apply to their order.
6. Failed Deliveries
Orders that cannot be delivered due to incorrect or incomplete shipping information and are subsequently returned to the sender may require the payment of an additional shipping fee for reshipment.
7. Delays
JohnAlbo is not responsible for delays caused by customs procedures or shipping carriers when such delays are beyond our reasonable control.
8. Customer Support
For questions regarding shipping or delivery, please contact us:
Return & Refund Policy
At JohnAlbo, refunds are issued as store credit (digital gift card).
1. Refund Method
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
2. Timeline
Store credit issued within 7 business days after inspection of returned item.
3. Not Eligible
Items outside the 7-day return window
Items not in returnable condition
Shipping fees & taxes
4. Gift Cards
Credits do not expire and can be used on any future order.
5. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.