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FAQ
Frequently asked questions
General
We currently deliver across the United Kingdom. Delivery availability, times and costs will be displayed at checkout.
Estimated delivery times are shown during checkout and may vary depending on the product and delivery location. Once your order has been dispatched, we'll send you an email with tracking information where available.
Once tracking information becomes available, we'll send it to the email address used when placing your order. You can use the tracking link to follow your delivery.
If you need to change or cancel your order, please contact us as soon as possible. If your order has already been processed or dispatched, we may not be able to make changes. Your statutory cancellation rights are not affected.
Yes. For most online purchases, you have the right to tell us that you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to return them. Certain exclusions may apply. Please see our Returns & Refunds Policy for full details.
We're sorry if something isn't right with your order. Please contact us as soon as possible with your order details and photographs of the item where appropriate. We'll help arrange the appropriate solution in accordance with your consumer rights.
Once your return has been received, or you provide evidence that it has been sent back where applicable, your refund will be processed in accordance with our Returns & Refunds Policy and applicable UK consumer law.
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